CORONAVIRUS UPDATES FROM EXPERIENCE HEALTH

Experience Health has been monitoring the novel coronavirus, which is also known as COVID-19. Our members' awareness about the virus is important and we want to ensure you have access to up-to-date information from governmental bodies who are actively monitoring the current situation and providing updates accordingly.

Watch for Symptoms

Call your doctor if you develop symptoms. In the event of an emergency, call 911.

Learn more about coronavirus, including prevention, by visiting:

How Experience Health can help:

  • Experience Health is waiving member cost-sharing (copays, deductibles and coinsurance) for COVID-19 related treatment that is medically necessary and consistent with CDC guidance if a member is diagnosed with COVID-19.
  • Experience Health is continuing to waive prior authorization requirements for emergent non-elective inpatient admissions, durable medical equipment and post-acute care services that are medically necessary for COVID-19 related services.
  • Experience Health has expanded coverage of virtual visits to include those done by phone, the same as face-to-face visits according to a member's health plan. This will allow more people to access care from home and limit exposure of patients and providers. Call your doctor’s office to ask about virtual appointment options.
  • Experience Health is waiving prior authorization requirements for emergent non-elective inpatient admissions, durable medical equipment and post-acute care services that are medically necessary for COVID-19 related services.

These measures are currently active and will be re-evaluated periodically for extension.

If you have any questions about your benefits or access to needed care, we are here for you. Please call our Customer Service at 833-777-7394 (TTY: 711) (8 a.m. to 8 p.m., Monday – Friday).

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