How to read your
Explanation of Benefits (EOB)

Experience Health provides Explanations of Benefits (EOBs) for your Medicare Advantage plan. EOBs show how medical claims were processed by your plan. Compare the provider bills you get with your EOB to ensure all services and amounts are accurate.

Learn how to read your EOB including claims totals/plan at a glance, claims details, adjusted/reprocessed claims and denied claims and your appeal rights.

How to read your EOB

This PDF will walk you through the key parts page-by-page so you get the most out of your EOB.

Still have questions?

Call 1-833-777-7394 (TTY: 711)

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Contact Us

Members call 1-833-777-7394 (TTY:711)

Providers call 1-877-397-4584 (TTY: 711)

Agents visit ExperienceHealthNC.com/Brokers

8 a.m. to 8 p.m., Monday through Friday
(8 a.m. to 8 p.m., 7 days a week from October 1 to March 31)