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How to Use Your Annual
Over-the-Counter Allowance and home safety device benefit.

Your plan membership includes up to $600 (up to $150 per quarter) Over-the-Counter (OTC) allowance that you can use to purchase everyday non-prescription items such as vitamins, toothpaste, cold and flu remedies and much more. The OTC catalog also includes available Home Safety Devices (HSD). Members can order up to two products per year at a $0 copay.

VIEW THE OTC/HSD CATALOG:

OTC/HSD Catalog

ORDER ONLINE:

Start your order by clicking below to set up your online account.

Register Now

ORDER BY PHONE:

CALL 866-311-3607 (TTY: 711)

And speak with a Member Experience Advisor, 24/7. Language support services are available if needed.

ORDER BY MAIL:

OTC Order Form
HSD Order Form

Mail your completed form to:

NationsOTC
1801 NW 66th Ave.
Suite 100
Plantation, FL 33313

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Experience Health
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For Providers

© 2024 Experience Health, Inc. All rights reserved.

*The most you’ll pay out-of-pocket for in-network covered hospital and medical services in 2024. Please note that you’ll still need to pay your Part D prescription drug cost share.

**Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.

For accommodation of persons with special needs at sales meetings, call 1-833-905-1311 (TTY: 711), 8 a.m. – 8 p.m., 7 days a week.

Experience Health is an HMO plan with a Medicare contract. Enrollment in Experience Health Medicare Advantage (HMO) depends on contract renewal.

The federal government requires all Medicare Advantage members to continue paying their Part B premium each month.

To join Experience Health Medicare Advantage (HMO), you must have Medicare Part A and Part B, and live in the service area (Durham, Franklin, Granville, Lee, Orange, Person, Vance or Wake counties, North Carolina). Please contact the plan for more information. Medicare beneficiaries may also enroll in Experience Health Medicare Advantage (HMO) through the CMS Medicare Online Enrollment Center located at www.medicare.gov.

This information is not a complete description of benefits. Call 1-833-905-1311 (TTY: 711) for more information. Other providers are available in our network. Out-of-network/non-contracted providers are under no obligation to treat Experience Health Medicare Advantage (HMO) members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

ATTENTION: If you speak a non-English language, call 1-833-905-1311 (TTY: 711) and you will be connected to an interpreter who will assist you at no cost.

SilverSneakers® is a registered trademark of Tivity Health. © 2023 Tivity Health, Inc. All rights reserved. Tivity Health is an independent company providing fitness services on behalf of Experience Health.

Blue Cross NC contracts with independent companies to provide supplemental benefits. Those companies are responsible for the services they provide. They do not provide Blue Cross or Blue Shield products or services. Marks and trade names are property of their respective owners.

®, ℠ Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Experience Health is an independent licensee of the Blue Cross and Blue Shield Association, serving North Carolina.

This page was last updated 2023-10-01

H3777_EX5028_M_2024

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Members call 1-833-777-7394 (TTY:711)

Providers call 1-877-397-4584 (TTY: 711)

8 a.m. to 8 p.m., 7 days a week